Santander launches a new model of digital banking in Mexico

Banco Santander today presented Connect, a new model of remote banking, personalized and entirely digital for its clients, the financial group of Spanish origin reported today.

Mexico, Nov 9 (EFE) .- Banco Santander today presented Connect, a new model of remote banking, personalized and entirely digital for its clients, the financial group of origin reported today. Spanish.

This "innovation is launched in Mexico as the first country in the group and has no precedent at the national level," explained the bank in a newsletter.

Connect is a solution through which customers can perform banking operations by connecting in a video call with a manager, to do the same activities as in a branch, but in a way remote.

"And all in a digital way, with a secure environment, it is even possible to withdraw money in cash, which will be sent to the client at his home", detailed the text. It is the first integral remote banking service in Mexico, and it is also the first country in the group to integrate the Connect model, which is aimed at customers in this first stage. Select.

"Connect combines the most advanced digital banking service in the country in which telepresence stands out, with humane treatment, since each client is assigned a manager specific that will give a personalized treatment, but remotely and with a schedule that exceeds that of branches, "explained Banco Santander.

The client will control its operations from its computer or mobile equipment and, among its advantages, the Mexican subsidiary of Santander highlighted a "private and exclusive interaction".

In addition to a record of all the activities that they make, the security of the service and even a delivery of money and documents at home, in a "safe and discreet" way.

"This new channel complements the care options that it has the client, who can alternatively use both this new model and the traditional one, "explained the financial institution.

Santander has in Mexico with just over 450,000 Select customers, which will seek to attend with this new scheme.

The launch of this service coincides with the presentation today of Banco Sabadell of its 100% personal banking project digital in Mexico.

After an investment of 450 million pesos (about 23.6 million dollars), the Spanish entity will offer since January 2018 this new service in which the operations will be carried out by smartphone.